EasyErlang 2.5
EasyErlang© is a feature-rich yet very easy to use staffing calculator and planning tool for call centers, help desks and virtually any telephone and email contact centers. It analyzes customer telephone call traffic, calculates how many customer ...
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Active Call Center Download
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27PerSonoCall Consumer Edition 2.1
Plantronics software enables the integrated call control features for Plantronics audio devices including call answer/end and synchronized mute with your softphone. PerSonoCall Consumer Edition Software for Windows provides integration between Skype ...Freeware -
28'Excuse me' call 1.1.0.0
We all know this - bad date lasting forever, boring business meeting, no chance to leave home - even when a simple phone call could help! But no more. With my new app, you will no longer need to hide the phone screen to fake a phone call. You can now ...$0.99 -
29Skype Recorder 6.0
To businessman, Skype Recorder can absolutely help to enhance the customer service of call center. The Machine Bind License is recommended to business call centers. Once the Skype Recorder has been authorized to a specified machine in the business ...$29.95
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30IEX TotalView 3.1
IEX TotalView Workforce Management software, now named NICE IEX Workforce Management, enables even the most complex multi-site, multi-skill and multi-channel call centers to forecast staffing needs, schedule their representatives’ time, and ... -
31MXIE 6.0
Main features: - One-click to call – start / receive and control calls via mouse, keyboard or telephone - Built-in softphone - MXconnect™ lets you make any phone your business phone, and maintain call control through MXIE - Find ... -
32SIP PBX v2 2.6
A Free Windows SIP PBX, with rich and powerful features like ACD(Automatic Call Distribution), Ring Group, Call Parking, Auto Attendant, Pickup Group, Conference, Auto-Dialer, Database CDR report, Database PBX Status Report, and much more. You can set ...Freeware -
33PrettyMay Voice Plugin for Skype
With PMVPS, you can record and replay any Skype call easily. PMVPS offers many features, such as call recording, voicemail, music-sharing during a conversation, and saving Skype voicemails to local audio files. PMVPS also allows you to use SkypeOut ...Freeware -
34WhoCalls Caller ID detection 2.0.5
It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external database. Samples of a Call ...$20.00 -
35CT Developer Studio 2.0
CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully automatic call ...$99.00 -
36Mizu Webphone 4.8
It can call any other SIP soft phone (for free charge) or any landline or mobile number via your softswitch or a VoIP service provider of your choice. The webphone can be also controlled with a simple to use JavaScript API and it is completely customizable.$500.00
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37Auto Dialer Operator Predictive
Studies show that manual dialing provides only 15 minutes of active talk time per hour. The remaining 45 minutes of dead time is split between dialing and waiting for a response. In many cases, the agent never reaches a live person. With our Auto Dialer, ...$449.00
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38NinjaLite 4.9
Main Features: - Touch-tones [DTMF] - 2 Lines - separately adjustable Ringtone, Speaker and Microfon - Line Hold - Do Not Disturb - Inbound Call "Ignore" - Inbound Call forwarding to an internet voicebox - Inbound Call forwarding to a local ... -
39Cuba Server for Remedy (Avaya
Also it can indicates status of call – eg ‘number called’, ‘busy’, ‘call hung up’, etc. Cuba supports most business grade telephone systems.$3,000.00 -
40ActivaTSP 1.6
More advanced features such as call screen-popup, ACD queues login/logout/pause/unpause and even predictive calls are also supported.Freeware -
41Rander Reports 1.1
It can also have facilities like Call blocking, forwarding, transfer, etc. Now, the Rander Reports program is a freeware that can be used with Rander software. -
42Engage Coach 6.2
Engage Coach also features a unique Alignment Index that measures how closely the learner has assessed the call compared to the expert coach.$149.99 -
43SentryWorks Screen Recorder 2.0
For example, you can monitor contact center agents, create stunning online tutorials, presentations and product demos, and training and eLearning materials.Freeware -
44AutoSecretary 4.0
Most of the computer telephony solutions, you may have ran into, require additional hardware for call processing and voice recognition. Autosecretary offers absolutely different approach, utilizing innovative software voice processing technology. It ...$150.00 -
45EMS Times 1.0
Quickly log call times at the press of a button. Save and view later your dispatched, en route, on scene, leaving scene, at receiving, and/or in service times. Features: Times for active call are saved even when the app is closed. Times for up to five ...$0.99 -
46AverageTime 1.0
Very useful in call center applications, such as finding the average handle time for a series of calls, or for finding the average wait time on a series of queues. Also useful for exercise tracking, such as entering in lap times for a series of days ...Freeware -
47Blitz KXTD TAPI Server 3.2.2
Also this software is intended for organizations of Call center and CRM systems on base of already working system of account of the enterprise and PBX Panasonic KX-TD, KX-TDA.$150.00 -
48VTapi ActiveX 1.9
What can be done with VTapi ActiveX Control: Detect Caller ID on incoming calls, Make and answer telephone calls, Detect DTMF key press tones, Generate DTMF tones, Execute any commands on modem, Build computer telephony integration systems (CTI), Interactive voice response systems (IVR), Voice mail, Audiotext, Automated attendants, Digital recording, Predictive dialers, Telemarketing systems, Call center and more!$139.00 -
49Folder HelpDesk 12
Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored ...$2,200.00
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50ABAS-II Intervention Planner and
Enhanced software makes evaluating infants through to adolescents even easier. With the ABAS-II Intervention Planner and Scoring Assistant you can now identify the appropriate interventions and monitor progress. The software will help you develop: ...$499.79